Clear answers

Frequently Asked Questions

Availability

Why do products show as sold out?
AuthentiCT keeps checkout disabled while supplier identity, exact product specifications, stock, delivery, returns, and customer-support responsibilities are being verified. Availability will be enabled only after those checks pass.

Shipping

How long will delivery take?
Each available product page will show its verified processing and transit estimate. AuthentiCT does not publish one universal delivery promise because warehouse origin, carrier service, destination, and processing time can differ by product.

How much does shipping cost?
Any shipping charge will be shown before checkout. Free or expedited shipping will be advertised only when the exact product, destination, and service have been confirmed.

Will I receive tracking?
When an available order is accepted and shipped, the shipment notice will include the tracking information supplied by the carrier or fulfillment partner.

Returns and warranty

What is the return policy?
Eligibility, return window, condition requirements, hygiene exceptions, return destination, and shipping responsibility will be shown in the policy and on the relevant product page before purchase. Do not ship a return until AuthentiCT provides written authorization and the correct address.

What if an item arrives damaged, incorrect, incomplete, or defective?
Email Channary@authentict.store with your order number and clear evidence. AuthentiCT will review the issue and provide the appropriate instructions based on the product, fulfillment partner, warranty, and applicable law.

Is every product covered by a warranty?
A warranty applies only when the exact product page displays written warranty terms. AuthentiCT does not advertise a blanket warranty that has not been allocated and confirmed.

Products and proof

How does AuthentiCT select products?
Products are reviewed under the AuthentiCT Standard for purpose, exact-product evidence, user experience, transparency, supplier responsibility, and fulfillment. A product remains unavailable while required evidence or sample testing is incomplete.

Are medical, clinical, or FDA claims guaranteed?
No. Those terms are used only when they accurately apply to the exact named device and the published wording matches reliable documentation. Similar appearance or shared wavelengths do not transfer a regulatory status from one device to another.

Are reviews genuine?
AuthentiCT does not fabricate reviews or testimonials. Any displayed review must have verifiable provenance and comply with platform and advertising rules.

Orders

Can I change or cancel an order?
Contact us as soon as possible. We will try to help, but changes cannot be guaranteed after a fulfillment partner begins processing the order.

Which payment methods are accepted?
The payment methods currently available to you are displayed at checkout. Do not send payment information by email.

Still have a question? Email Channary@authentict.store.